Additional Job Description

This role will be joining the ServiceNow Platform Operations team. In this position you will work with end-users, analysts, IT teams and key stakeholders to implement/execute for a minimum of 2 areas APO, ITSM, HR, CSM, ITOM, and/or CMDB solutions - leveraging best technical practices to deliver out-of-the-box and custom solutions to our customers on the ServiceNow platform. We are looking for a team member with leadership experience who is innovative, eager, driven and motivated to rise to the challenges of a continuously evolving technological industry, and who wants to make an impact on the user experience of the businesses globally.

What You Will Do:

- Manage and maintain the ServiceNow Platform, including configuration, customizations, and day-to-day administration tasks.
- Help design, develop, and implement new features, modules, and functionalities with ServiceNow to enhance business processes and workflows.
- Collaborate with ServiceNow and business teams to meet business needs, and implement technical solutions.
- Monitor system performance, troubleshoot issues, and implement corrective actions to ensure optimal uptime and system availability.




- Create and maintain technical documentation, including system design diagrams, process flows, and configuration details.
- Stay knowledgeable of emerging ServiceNow features, capabilities, and best practices, and help recommend innovative solutions to drive continuous improvements.
- Help lead cross-functional collaboration to deliver platform enhancements.
- Help mentor and coach team to foster qualified growth, technical excellence, and team cohesion.

Minimum Requirements:

- Certified ServiceNow System Administrator
- Bachelor's degree in computer science or related field
- 7+ years of experience supporting implementation, administration, configuration, and development on the ServiceNow platform in a medium or large enterprise organization
- 3+ years of experience with ServiceNow workflows or Flow Designer
- Experience configuring and implementing ServiceNow out-of-box applications such as APO/ ITSM/ ITOM/ CSM/ SPM/ APM
- Knowledge of AI and ML Capabilities
- Experience working with ServiceNow in a large enterprise

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