Role & responsibilities

Key Responsibilities

1. Front Desk Management

- Welcome visitors, guests, and customers courteously and professionally.
- Maintain a positive first impression of the organisation.
- Manage the reception area to ensure it remains organised and presentable.

2. Visitor & Guest Coordination

- Attend to guest inquiries and provide accurate information.
- Coordinate visitor entry, appointments, and meeting schedules.
- Inform concerned departments or personnel about visitor arrivals.

3. Telephone & Communication Handling

- Answer, screen, and forward incoming calls professionally.
- Take and relay messages accurately and promptly.
- Handle email and other communication channels as assigned.

4. Administrative Support

- Maintain visitor records and reception registers.
- Assist in filing, documentation, data entry, and record maintenance.
- Support HR and administrative functions as required.

5. Customer Service

- Address customer queries and concerns politely.
- Guide customers regarding products, services, outlet locations, and company information.




- Escalate issues to the appropriate department when necessary.

6. Coordination & Scheduling

- Assist in scheduling meetings and appointments.
- Coordinate with various departments for smooth communication and operations.
- Support management in routine administrative activities.

7. Office Management Support

- Monitor and maintain office supplies for reception and common areas.
- Ensure cleanliness and proper upkeep of the reception area.
- Coordinate with housekeeping and maintenance teams when required

Preferred candidate profile

- Graduate in any discipline.
- 1 to 3 years of experience as a Receptionist, Front Desk Executive, Customer Service Executive, or Administrative Assistant.
- Pleasant personality with excellent communication and interpersonal skills.
- Proficiency in MS Office (Word, Excel, Outlook).
- Ability to multitask and handle visitors professionally.
- Robust organisational and coordination skills.

📌 Receptionist (Lucknow)
🏢 Chhappan Bhog
📍 Lucknow