- Responsible for overall branch operations,performance profitability of the branch.
- Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility.
- Plan, conduct and monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth.
- Focus on customer engagement for current customer acquisitions and retainment of old customers.
- Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditing compliance.
- Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
- Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
- Hiring, coaching,
mentoring and training employees and providing them with timely feedback on their performance.
- Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.
- Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.
- Responsible for correct valuation maintenance of 100% process compliance at branch.
Required Qualifications and Experience
- Education Skill Qualifications: 4-7 years of relevant experience required.
- Bachelors Degree/Post-graduation Degree preferred.
- Previous experience in gold loan banking, gold loan products, management or client service preferred.
- Consistently demonstrates clear and concise written and verbal communication skills.