We are looking for a skilled Team Leader to join our Operations team in an international setting. The ideal candidate will have a strong background in IT Enabled Services/BPO and CRM, with excellent leadership skills.

Roles and Responsibility

- Lead and manage a team of operations professionals to achieve business objectives.
- Develop and implement process improvements to increase efficiency and productivity.
- Collaborate with cross-functional teams to resolve issues and enhance customer satisfaction.
- Analyze performance metrics and provide feedback to team members.
- Ensure compliance with company policies and procedures.
- Identify and mitigate risks to ensure smooth operations.

Job Requirements

- Minimum 2 years of experience in a similar role, preferably in IT Enabled Services/BPO or CRM.
- Strong knowledge of CRM systems and processes.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Solid analytical and decision-making skills.
- Experience in managing and motivating a team to achieve business goals.

📌 Team Leader - Operations (Malad)
🏢 TP
📍 Malad