We are looking for a highly skilled and experienced Team Leader to join our Operations team in Bengaluru. The ideal candidate will have 5-10 years of experience in customer service, with a strong background in managing teams and delivering exceptional results.

Roles and Responsibility

- Manage and oversee the implementation of short-term activities within the team.
- Provide technical and non-technical customer support via phone, online chat, or text.
- Act as a liaison between customers, production, and distribution departments related to specific customer orders.
- Analyze and resolve customer issues in a call center-based environment.
- Supervise less experienced professionals and provide professional expertise.
- Ensure compliance with company policies and procedures.

Job Requirements

- Comprehensive knowledge of CRM/IT Enabled Services/BPO industry.
- Strong leadership and management skills.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Experience in managing a team of Individual Contributor co-workers.
- Solid analytical and decision-making skills.

📌 Team Leader- Operations (Malad)
🏢 TP
📍 Malad