Role & responsibilities

We are looking for Customer Service Advisors for the US E-Commerce Customer Support (Voice) process. The role involves handling inbound customer calls related to retail orders and providing effective resolutions while ensuring high customer satisfaction.

The ideal candidate should have robust communication skills, customer handling ability, and experience in international voice processes.

- Handle 40-50 inbound customer calls per day related to US E-Commerce retail services.
- Provide customer support for order-related queries and ensure timely resolution.
- Assist customers with:
- Order cancellation requests
- Refund-related queries
- Lost or missing orders
- Return requests
- Payment issues and money-back requests
- Provide clear, professional, and empathetic communication to customers.
- Follow standard operating procedures (SOPs) while handling customer interactions.
- Maintain high-quality service standards and achieve defined KPIs and SLAs.
- Accurately document customer interactions and update information in the required systems.
- Handle customer complaints and escalations effectively.
- Ensure customer satisfaction through proper call handling and resolution.
- Work closely with internal teams for issue resolution whenever required.





Eligibility Criteria:

- Graduates and Undergraduates can apply.
- Candidates should have relevant voice process experience.
- Candidates should be comfortable working in US rotational shifts.
- Immediate joiners preferred.
- Candidates should be willing to work from office in Jaipur.

Work Schedule:

- 5.5 days working week.
- Rotational shifts.
- Rotational weekly offs (fixed weekly offs are not guaranteed).
- Candidates should be flexible according to business requirements.

Interview Process:

1. HR Round (Virtual)
2. Operations Round (Virtual)

Location: Jaipur, RIICO
Industry: BPO / E-Commerce Customer Support
Work Mode: Work From Office (WFO)
Employment Type: Full-Time
Number of Openings: 25
Experience Required: 6 Months+ (International Voice Process preferred)
Education: Graduates / Undergraduates
Salary Budget: Up to 3.5 LPA
Notice Period: Immediate Joiners Preferred
Shift Timings: US Rotational Shifts
Interview Process: HR Round + Operations Round (Virtual)

Preferred candidate profile

Candidates with experience in US Voice / International Customer Support / E-Commerce Customer Service will be preferred.

📌 E-Commerce Customer Service (Voice) (Jaipur)
🏢 Radixsol Solutions (opc)
📍 Jaipur