Hiring for Manger Operations & Assisstant Manager || 15 Lpa is Max || 2 way Cab || Rotational shifts || Bangalore ||

Job description

Roles and Responsibilities

- Looking for Candidate who holds Exp of overall more than 6 plus yrs into International BPO ( Voice / Blended )

- For AM Operations with overall 6 plus yrs and as AM need 1 yr on paper ( Into International BPO Voice / blended )

- For Manager Role need over 8 plus yrs exp and as Manager need 1 yr on Paper ( Into International BPO Voice / blended )

- Manage a team of agents to achieve targets such as AHT, CSAT, and Attrition.

- Oversee daily operations to ensure efficient use of resources and minimize shrinkage.

- Develop strategies to reduce attrition rates through effective communication and employee engagement initiatives.





- Monitor key performance indicators (KPIs) like Average Handle Time (AHT), Customer Satisfaction (CSAT), and Agent Turnover Rate (ATR).

- Ensure compliance with quality standards by conducting regular audits and providing feedback to agents.

- Shifts : 5 days Working Rotational shifts ( Including night shifts )
- Transportation : 2 Way Cab
- Education : Graduate
- CTC : Upto 15 Lpa max

- Looking for Immediate Joiners or Serving Np who can join in 10 days
- Perks & Advantages

Intrested Candidates cand drop their CV to Bhavana - (phone hidden) ( Whats up

📌 Hiring For AM Operations AND Manager Operations || Bangalore || (Bengaluru)
🏢 AXIS SERVICES
📍 Bengaluru