Job Purpose

This position is open with Bajaj Finance ltd.

- Daily Monitoring of QC other process at LBO end.
- Disbursement processing on Finnone SFDC for Consumer products

Duties and Responsibilities

PRINCIPAL ACCOUNTABILITIES (Accountabilities associated with the job)

- Disbursement/Functional Accountabilities
- Disbursement processing on Finnone SFDC for Consumer products
- Should be able to handle and manage partner for various process.
- Utilization of HC available at Vendor to get maximum productivity.
- Additional Accountabilities
- Making follow up with internal stakeholders such as Sales, IT, Product for resolution of any issue faced while processing.
- Responsible for maintaining accuracy for processed cases
- Preparation of daily report circulation with stakeholders.

MAJOR CHALLENGES
- Partner/Vendor Management
- Responsible for managing all the activities at partner end along with process/ accuracy etc
- Volume Uncertainty: Unexpected volume increases due to process changes, addition of new products, Communication triggered from various department etc.
- System related Issues

DECISIONS
- HC Utilization: Deciding how and when to utilize the users depending on the volume of various process
- Training: User to take decisions on training/ retraining basis the accuracy

INTERACTIONS





Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job

Internal Clients

- Business/Product team: For processing of cases, pendency, hold reduction etc
- IT team: For any issues being faced, ID creations, recent improvements etc
- Branch Ops: To discuss process changes, Feedback from branch, clearance of pending cases
- PMO Team: To work on new system related improvements. To work on new data provided for checking etc.

External Clients
- Vendor (Cogent)

DIMENSIONS

(Key numerical data which will reflect the scope and scale of activities concerning this job)

Financial Dimensions

(These should be quantifiable numerical amounts)

- Productivity per associate.
- Utilization of capacity at partner end
- Maintain accuracy of cases processed by partner users

Other Dimensions

(Significant volume dimensions associated with the job)

- Total Team Size: 6 (including self and manager)
- Number of Direct Reports: 0
- Number of Indirect Reports: 0
- Number of locations: 1 (Bareilly)
- Number of products: B2B B2C

Required Qualifications and Experience

SKILLS AND KNOWLEDGE (Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent)

Educational Qualifications

- a) Graduate
- b) Min of 6 years of relevant work experience

📌 Assistant Manager - Operations and Service (Ghaziabad)
🏢 Bajaj Finance
📍 Ghaziabad