- Respond to customer queries through chat, email, or voice support in a skilled and timely manner.
- Resolve customer issues related to orders, deliveries, payments, refunds, and other service-related concerns.
- Provide accurate information about products, services, and company policies.
- Escalate complex issues to the appropriate team when required.
- Maintain a high level of customer satisfaction by delivering quality service.
- Meet key performance indicators (KPIs) such as response time, resolution time, quality, and customer satisfaction scores.
- Maintain accurate records of customer interactions and resolutions in the system.
- Follow company policies, processes, and compliance guidelines.
- Work effectively in rotational shifts, including weekends and holidays, as per business requirements.
- Collaborate with team members and participate in training sessions to improve product knowledge and customer service skills.