A Technical Support Engineer is responsible for providing technical assistance to customers or internal teams, troubleshooting issues, and ensuring smooth operation of software, hardware, or IT systems.
Key Responsibilities
- Diagnose and resolve technical issues related to software, hardware, and network systems
- Respond to customer queries via email, chat, phone, or ticketing systems
- Install, configure, and maintain systems and applications
- Monitor system performance and troubleshoot outages or bugs
- Document issues, solutions, and processes for future reference
- Collaborate with development and product teams to escalate complex issues
- Provide step-by-step technical guidance to users
- Ensure timely resolution in line with SLAs (Service Level Agreements)
Required Skills
- Strong knowledge of operating systems (Windows, Linux, macOS)
- Understanding of networking concepts (TCP/IP, DNS, VPN)
- Familiarity with databases (MySQL, PostgreSQL, etc.)
- Experience with ticketing tools (like Jira, ServiceNow, Zendesk)
- Basic scripting knowledge (Python, Bash, or PowerShell)
- Excellent troubleshooting and problem-solving skills
- Solid communication and customer-handling skills
📌 Technical Support Engineer (Bengaluru)
🏢 Quess
📍 Bengaluru
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