Incident Engineer

Experience: 3 - 12 years

Role Overview

We are looking for a motivated and technically skilled operations responsible in the internal team leading the charge to resolve critical outages and stabilize production environments of the Online Remote Update Technology.

Key Responsibilities UK shift ( 12 pm to 9 pm)

- Rapid Response: During high-priority outages, coordinating engineers to restore service as fast as possible.
- Root Cause Analysis (RCA): Lead post-mortem investigations to find the "why" behind a crash and ensure it never happens again.
- Stakeholder Sync: Provide calm, clear updates to executives and customers while the technical team is busy fixing the problem.
- Focus on reducing the Mean Time To Repair, constantly looking for ways to speed up the recovery process.
- The role transforms into structured recovery, ensuring that every system failure becomes a blueprint for future resilience and improved reliability.
- Work together with Infra specialist to Design "self-healing" systems and backups so the app can recover instantly if a server fails.
- Optimize backend systems for high performance, availability, and reliability.
- Collaborate closely with product managers, architects, QA, and operations to deliver solutions aligned with business goals.
- Create and maintain clear, comprehensive technical documentation for APIs and system components.
- Own service delivery from design through production, ensuring issues are addressed promptly.
- Mentor and support engineers, sharing knowledge and fostering professional growth.




- Identify and implement opportunities for continuous improvement in processes and technology.
- Ensure solutions adhere to internal quality standards and external compliance requirements.
- Communicate effectively with stakeholders, translating technical concepts into business value.

Technical Expertise

Microservices architecture (design, development, deployment)

Java / J2EE

Spring Boot

Databases: SQL, JPA/Hibernate, jOOQ (optional), Spring Data

Build tools: Maven, Gradle

Docker

Message brokers: Apache Kafka, HiveMQ (MQTT)

Microsoft Azure (cloud)

AngularJS (optional)

GIT

Monitoring & Observability: ELK (Elastic Stack), Prometheus, Grafana, Open Telemetry

Competencies & Skills

- Strong understanding of software development lifecycle.
- Ability to work with complex system architectures and cross-functional teams.
- Technical Documentation: Writing clear READMEs and API docs (OpenAPI/Swagger) so others can use your work.
- Familiarity with general requirements for software development (e.g. KGAS) and formal verification standards.

Soft skills

- Structured and solution-oriented mindset.
- Robust communication and documentation skills.
- Ability to work independently and proactively.
- Collaborative attitude, especially in distributed team environments.
- Willingness to take ownership and drive topics forward.
- Excellent English in reading, writing, speaking, and understanding

Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Incident Engineer (Bengaluru)
🏢 Embitel Technologies
📍 Bengaluru