We are looking for a highly motivated and detail-oriented person to manage and support learner operations for our online degree learners. The ideal candidate will handle content uploads, schedule live sessions, maintain course structures, and generate reports to ensure seamless learning experiences for learners and other stakeholders.
LMS & content management
- Upload and manage content in the LMS and student portal
- Ensure proper categorization, accessibility, and version control of uploaded content
- Regularly audit and update course materials for accuracy and relevance
Live class administration
- Schedule and set up live classes on platforms such as MS Teams and LMS
- Upload and organize live class recordings in the LMS
- Provide technical assistance where necessary during live sessions on MS Teams, Zoom, or any other platform
Course & user management
- Create current course tiles and structures in the LMS, ensuring proper enrolment settings
- Assign learners and instructors to courses as per requirements
- Manage user roles, permissions, and access within the LMS
Reporting & analytics
- Generate and analyse reports on course enrolments, learner engagement, and completion rates
- Track and monitor attendance and participation in live sessions
Other requirements
- Handle operations-related tickets being raised and ensuring timely response
- Ensure timely completion of assigned tasks with minimal errors
- Interact and provide the required support to various stakeholders like the university, Product team, mentors/counsellors, etc.
Qualifications & skills
- Bachelors degree, preferably BE/BTech in IT, CSE, or a related field
- 1-3 years of experience in managing ed tech operations, LMS administration, or a similar role
- Hands-on knowledge of managing Salesforce and LMS is a must
- Familiarity with virtual learning tools like MS Teams, Zoom, and reporting tools especially Excel is required
- Excellent problem-solving abilities with effective communication and collaboration skills to work with multiple stakeholders