1. Sales & Customer Service
Drive sales through effective customer interaction and upselling.
Ensure customer satisfaction by maintaining high service standards.
Resolve customer complaints promptly and professionally.
2. Team Management
Supervise floor staff and ensure productivity, grooming, and discipline.
Allocate tasks and monitor performance of floor associates.
Conduct regular briefings and support training initiatives.
Reviewing and maintaining checklist.
3. Inventory & Merchandising
Maintaining MBQ of the department.
Ensure timely replenishment of merchandise.
Maintain visual merchandising standards as per brand guidelines.
Coordinate with the VM team for product displays and stock rotation.
4. Store Operations
Ensure cleanliness, orderliness, and safety on the shop floor.
Coordinate with other departments (cash, warehouse, admin) for smooth floor functioning.
Monitor and report daily sales and footfall.
5. Loss Prevention
Prevent stock pilferage through constant monitoring and control.
Ensure adherence to security processes and audits.
Preferred candidate profile
Experience: Up to 6 years in apparel retail, with at least 2 years in a supervisory or managerial role. Or Fresher -MBA in Marketing or Retail Management or BBA
Skills:
Excellent communication and leadership skills
Solid sales orientation
Ability to multitask and manage time effectively
Basic computer literacy (POS, Excel, Inventory Software)