We are looking for a skilled Team Leader to join our Operations team in an international setting. The ideal candidate will have a strong background in BPO/Call Centre operations and 11-12 years of experience.

Roles and Responsibility

- Manage and oversee daily operations to ensure efficiency and productivity.
- Develop and implement strategies to improve operational performance and customer satisfaction.
- Lead and motivate a team of professionals to achieve their goals.
- Analyze data and metrics to identify areas for improvement and optimize processes.
- Collaborate with cross-functional teams to achieve business objectives.
- Ensure compliance with company policies and procedures.

Job Requirements

- Proven experience as a Team Leader in a BPO/Call Centre environment.
- Strong knowledge of operational management and leadership principles.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Solid analytical and decision-making skills.
- Experience working with international teams and clients is preferred.

📌 Team Leader - Operations (Thane)
🏢 TP
📍 Thane