- Manage and supervise a team of operations professionals to achieve business objectives.
- Develop and implement process improvements to increase efficiency and productivity.
- Analyze operational data to identify trends and areas for improvement.
- Collaborate with cross-functional teams to resolve issues and enhance customer satisfaction.
- Train and mentor team members to improve their skills and performance.
- Monitor and control operational expenses to ensure cost-effectiveness.
Job Requirements
- Proven experience in BPO/Call Centre operations with at least 7 years of experience.
- Solid knowledge of domestic market trends and regulations.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong analytical and decision-making skills with attention to detail.
- Experience in managing and motivating a team to achieve high performance levels.