- Responsible for the development and implementation of customer relationship management expansion and retention strategies.
- Works with business development staff during initial account management period.
- Maintains loyalty and segmentation programs.
- Develops and maintains strategic business relationships with customers to promote organization awareness and profitable business.
- Regularly reviews and reports on customer retention, business chance, and market trends.
- Maintain relationships with high value clients.
- Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines.
- Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities.




- Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise.
- Ensures the implementation of short to medium term activities within the business area OR support sub-function in the context of the strategy for the department.
- Ensures appropriate policies, processes & standards are developed and implemented to support short to medium term tactical direction.
- Leads a team of Specialists ,sometimes with several hierarchical levels, with full employee lifecycle responsibility.

📌 Manager - International (Malad)
🏢 TP
📍 Malad