Roles and Responsibility

- Monitor and evaluate call quality to ensure high standards of customer service.
- Develop and implement quality control processes to identify areas for improvement.
- Collaborate with team members to provide coaching and feedback on performance.
- Analyze data and trends to identify opportunities for process improvements.
- Develop and maintain reports to track quality metrics and performance.
- Participate in training and development programs to enhance skills and knowledge.

Job Requirements

- Minimum 1years of experience in a quality analyst role, preferably in a BPO or call center setting.
- Excellent communication and interpersonal skills are required to effectively interact with team members and customers.
- Strong analytical and problem-solving skills are needed to analyze data and identify trends.
- Ability to work in a quick-paced environment and meet deadlines.
- Strong attention to detail is essential to maintain accurate records and reports.
- Experience with quality control processes and procedures is preferred.

📌 Quality analyst | International (Gurugram)
🏢 TP
📍 Gurugram