Roles and Responsibility

- Manage and lead a team of professionals in an international setting, focusing on customer service excellence.
- Develop and implement strategies to improve team performance and achieve business objectives.
- Collaborate with cross-functional teams to drive business growth and expansion.
- Analyze data and metrics to identify areas for improvement and optimize processes.
- Provide coaching and training to team members to enhance their skills and knowledge.
- Foster a culture of continuous learning and development within the team.

Job Requirements

- Proven experience in team leadership and management in a BPO or related industry.
- Strong understanding of international operations and cultural nuances.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a quick-paced environment and adapt to changing priorities.
- Strong analytical and decision-making skills with attention to detail.
- Experience with process improvements and cost optimization initiatives.

📌 Team Leader (Gurugram)
🏢 TP
📍 Gurugram