07 Aug
|
Dr Agarwals Eye Hospital
|
Bengaluru
07 Aug
Dr Agarwals Eye Hospital
Bengaluru
Roles and Responsibilities :
- Handle inbound calls from customers to resolve their queries and concerns in a timely and professional manner.
- Provide excellent customer service by understanding their needs, addressing issues, and offering solutions.
- Meet or exceed performance targets such as AHT (Average Handling Time), CSAT (Customer Satisfaction), NPS (Net Promoter Score) and SLA's (Service Level Agreements).
- Escalate complex issues to senior team members when necessary while maintaining accurate records of all interactions.
Job Requirements :
- 1-5 years of experience in BPO/Call Centre environment with expertise in telecalling/voice process.
- Excellent communication skills with ability to handle high-pressure situations effectively.
- Robust problem-solving skills with attention to detail and analytical thinking.
📌 Voice Process Customer Care Executive (Bengaluru)
🏢 Dr Agarwals Eye Hospital
📍 Bengaluru