Proven experience (1-3 years) in providing IT support, preferably in a warehouse or logistics setting.
Strong knowledge of computer hardware, operating systems, and software applications, Basic network systems.
Excellent problem-solving and troubleshooting skills.
Customer-focused with outstanding communication and interpersonal abilities.
Ability to work independently and as part of a team.
Detail-oriented and well-organized.
Willingness to work in shifts or extended hours, if required.
1. Help Desk Support:
- Act as the first point of contact for warehouse staff seeking technical assistance, both in person and remotely.
- Provide prompt and effective resolution of hardware, software, and network-related issues.
2. Troubleshooting and Problem Resolution:
- Diagnose and resolve technical issues reported by warehouse personnel related to computers, printers, scanners, and other IT equipment.
- Escalate complex problems to the IT team or vendors when necessary and follow up to ensure timely resolution.
3. Inventory Management:
- Maintain an accurate inventory of IT hardware, software licenses, and related equipment used in the warehouse.
- Assist in the procurement and deployment of new IT assets as needed.
4. Data Security and Backup:
- Ensure data security measures are followed, including regular backups of critical systems and data.
- Assist in implementing security protocols to protect sensitive information.
5. User Training and Documentation:
- Conduct training sessions for warehouse personnel on IT procedures, best practices, and software usage.
- Maintain documentation for IT processes, troubleshooting guides, and user manuals.
📌 It Executive (Indore)
🏢 Thyrocare
📍 Indore
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