As part of the Global HR Operations team and reporting to the HR Operations Manager, the HR Operations Coordinator delivers a high-quality, efficient, and customer-focused HR service. The role provides first-line support across the employee lifecycle, ensures accurate and compliant employee data management, and acts as a key advocate for digital HR operations.

The role leverages Workday, reporting tools, automation technologies, and AI-enabled solutions to improve employee experience, operational efficiency, and data quality across the HR function. The successful candidate will play an important role in supporting the continuous improvement and modernization of HR processes through technology, data insights, and automation.

The Person

- Customer Focus: You excel at delivering outstanding experiences to all stakeholders, prioritizing and resolving requests efficiently, accurately, and with attention to detail.
- Digitally Minded & Curious: You are highly systems-oriented and comfortable navigating multiple technologies simultaneously. You actively seek opportunities to leverage Workday, Excel, automation tools, reporting platforms, and AI-enabled solutions to improve employee experiences, increase efficiency, and reduce manual effort.
- Creative Problem Solver: You thrive in ambiguity, taking ownership to resolve employee and stakeholder requests efficiently while identifying opportunities to improve processes and ways of working.
- HR Operations Champion: Your passion for HR Operations drives you to deliver exceptional service and contribute to a seamless employee experience across the organization.
- Workday & HR Systems Expert: You are confident using HR technology to manage employee data, troubleshoot issues, maintain process integrity, and support continuous system improvements. You understand how accurate Workday data and processes enable efficient HR operations, reporting, and business decision-making.
- Process Improvement: You enjoy identifying opportunities to streamline processes, improve service delivery, and reduce manual administration through technology and automation.
- Agile and Adaptable: You thrive in dynamic environments,



quickly adjusting to changing priorities and delivering effective solutions in a fast-paced setting.

Key Responsibilities

- Employee Inquiries Regularly review and resolve HR queries, providing first-level support and escalating issues as appropriate. Deliver an exceptional employee experience while ensuring service levels and SLAs are achieved.
- Employee Lifecycle Support Support administrative aspects of the employee lifecycle, including probation management, performance management documentation, job changes, employee transfers, and offboarding. Use Workday as the system of record to process employee lifecycle transactions, maintain data integrity, troubleshoot transaction issues, and ensure timely and accurate workflows.
- Employee Lifecycle Administration – Drive onboarding activities including employment verification, contract creation, background checks, offer letters, employment agreements, and new starter administration. Provide end-to-end lifecycle administration from hiring through to offboarding.
- First-Line HR Systems Support – Engage daily with Workday and supporting HR technologies including DocuSign, ServiceNow, Excel, Adobe Acrobat, and other business applications. Provide first-level process and technical support to employees and managers.
- HR Systems & Digital Tools – Act as a key Workday user, providing first-line support and troubleshooting process and transaction issues. Support UAT testing, system enhancements, releases, and continuous improvement activities.
- Automation & AI-Driven Improvement – Proactively identify manual, repetitive, and low-value administrative activities and support automation, workflow and AI-enabled solutions.
- Payroll & Benefits – Support payroll administration and employee benefits processes.
- Stakeholder Liaison – Collaborate with HR Business Partners,



Talent Acquisition, Payroll, IT, Facilities, Legal, and Compliance teams.
- Data Management & Governance – Create, maintain, and audit employee records within Workday and monitor data quality and governance standards.
- Reporting & Analytics – Generate and analyse workforce data using Workday, Excel, and reporting tools.
- Stakeholder Collaboration – Build strong working relationships across HR and business functions.

Skills & Experience Requirements

Essential

- Proven experience in HR Administration or People/HR Operations at a similar level.
- Strong Workday experience, including employee lifecycle transactions, data management, reporting, and troubleshooting.
- Experience working with HR systems and technology-enabled processes.
- Familiarity with HR ticketing systems such as ServiceNow, Jira, or similar platforms.
- Intermediate to advanced Excel skills, including data analysis, pivot tables, lookups, and report preparation.
- Demonstrated ability to identify process improvement and automation opportunities.
- Customer-focused with the ability to manage conflicting priorities and meet stakeholder needs.
- Excellent written and verbal communication skills.
- Solid attention to detail and commitment to data accuracy.
- Ability to collaborate effectively across multiple business functions.
- Comfortable learning and adopting new technologies, including AI-enabled tools and digital workflow solutions.

Desired

- Degree or equivalent qualification in Business, Human Resources, or a related field.
- Experience with Workday reporting, EIBs, or business process administration.
- Experience with Power Automate, Power BI, SharePoint, or similar workflow and reporting solutions.
- Experience using AI-powered productivity or HR tools to improve service delivery and operational efficiency.
- Knowledge of regional employment legislation, compliance requirements, and market practices, including immigration.
- Additional exposure to EMEA, APAC and/or US employment practices.
- Experience supporting HR technology implementations, upgrades, testing, or process redesign initiatives.

📌 HR Operations Coordinator (Bengaluru)
🏢 Brevan Howard
📍 Bengaluru