As a TaskUs Project Manager, you will be the architect of AI-integrated project delivery. Your mission is to transcend traditional road mapping by orchestrating human-AI collaboration to accelerate client implementations and internal digital transformations. Your role involves road mapping, planning, documenting, and leading initiatives that help TaskUs and its clients stay ahead of the curve. Youll manage projects ranging from client implementations to site builds and strategic company initiatives, with success measured by the outcomes you deliver.

Your responsibilities include:

- Developing comprehensive project plans using standardized documentation (WBS, agendas, action trackers).
- Engaging with key stakeholders and sponsors throughout the project lifecycle, ensuring scope, cost, and timelines are met.
- Leading weekly syncs, tracking milestones, action items, and escalation points.
- Conducting deep-dive meetings with stakeholders, documenting actions, and creating timelines for resolution.
- Validating workflows and processes for new opportunities.
- Acting as the communication hub for project stakeholders, managing competing priorities and expectations.
- Collaborating with internal and external teams across multiple geographies, driving process improvements, troubleshooting issues, and maintaining strong relationships with global partners.
- Being adaptable and solution-minded, navigating changes with resilience and a focus on positive outcomes.
- Managing client relationships and expectations throughout the project cycle.
- Contributing to the closure process and organization-wide improvements based on lessons learned.
- Reporting to cross-geo managers and aligning with diverse teams across multiple regions.




- AI-Enhanced Documentation & Planning: Proactively incorporate generative AI tools (e.g., Google Workspace with Gemini) or likes to streamline the creation of project documentation, including initial project plans, executive reports, and proposals.
- Process Automation & Improvement: Identify opportunities to leverage AI for process improvements, including automating routine project tasks using tools like Workspace Studio, or utilizing AI for deep research and comprehensive reporting on complex project topics.
- AI for Data & Organization: Utilize AI capabilities within spreadsheets (e.g., Gemini in Sheets) or likes to organize project data, create custom tables such as task trackers, and automate manual text processing tasks.
- Intelligent Communication & Collaboration: Utilize AI features (e.g., automatic meeting notes and translated captions in video conferencing) to enhance cross-geographic collaboration, manage communication efficiency, and remove language barriers during syncs with diverse global teams.

Requirements:

- 8-15 years of BPO project management experience.
- 5+ years in operations/account management, working directly with clients.
- Strong written and verbal communication skills.
- Exceptional problem-solving ability and attention to detail.
- Ability to work collaboratively with teams across different geographies,



manage cross-functional teams respectfully, and report to cross-geo managers.
- A solution-oriented mindset, comfortable with change and evolving business needs.
- Openness to working in multiple time zones, usually aligning with client or project teams working hours.
- Generative AI Fundamentals: Demonstrated understanding of core generative AI principles and their practical application in project planning, documentation, and stakeholder communication.
- Prompt Engineering Proficiency: Proven ability to craft clear, specific, and effective prompts to guide AI tools in generating accurate and useful outputs, such as drafting summaries, creating content, or refining ideas.
- AI Curation & Governance: A critical understanding of AI limitations and a commitment to curating, validating, and iterating on AI-generated content to ensure accuracy and alignment with project goals.

Preferred Qualifications:

- BPO Project Management.
PMP, Agile, and/or Lean Six Sigma certifications.
- Gemini/AI Tool Familiarity: Familiarity with the Google Workspace with Gemini feature set (Docs, Sheets, Slides, Meet, Gmail) and experience leveraging these or other AI tools to accelerate project workflows and content creation.
- Innovative Problem Solving: Experience using AI tools to brainstorm effectively, refine thinking, and discover recent perspectives to solve complex problems and challenge existing project paradigms.
- Experience with international vendor management and launching new sites or geographies.
- Familiarity with cloud-based systems (8x8, Aircall, Five9, Salesforce, Zendesk, Smartsheet, G Suite).
- Bachelor’s degree or equivalent business/project management experience.

📌 Project Manager (Gurugram)
🏢 TaskUs
📍 Gurugram