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QA Analyst -

Location: Marat Halli Bangalore
Shift: 24/7 Rotational Shifts
Qualification: Any Graduate
CTC: Up to 5 LPA (Up to 30% hike on current CTC)
Immediate Joiners Preferred

Key Responsibilities:

- Monitor and evaluate customer interactions for quality compliance.
- Conduct call, chat, and email audits as per quality guidelines.
- Identify process gaps and provide actionable feedback to agents.
- Track and report QA metrics, KPIs, and CSAT performance.
- Support coaching initiatives to improve customer experience and service quality.
- Ensure adherence to SOPs and quality standards.

Requirements:

- Experience in Quality Assurance within Customer Support/BPO operations.
- Solid knowledge of QA processes, KPIs, and CSAT metrics.
- Excellent analytical and communication skills.
- Proficient in reporting, auditing, and performance analysis.
- Willingness to work in 24/7 rotational shifts.

Join a leading clothing brand and contribute to delivering exceptional customer experiences.

Best Regards

Ramya V

📌 Quality Analyst (Bengaluru)
🏢 TP
📍 Bengaluru