Company: -Go-Digit Insurance
Address:- Go Digit, Atlantis, 95, 4th B Cross Road, Koramangala Industrial Layout, 5th Block, Bengaluru, Karnataka 560095

Please find below the JD for Quality Analyst role.
Position Description
As Quality Analyst Tele sales/Renewals, you will be responsible for independently auditing consultant interactions, standardizing quality checks, and identifying performance gaps. This role involves publishing audit reports, collaborating with stakeholders to address non-compliance, and aligning quality standards with training outcomes. You will play a key role in ensuring consistent service delivery and continuous improvement across the tele sales and renewals teams.

Key Responsibilities: -
Audit & Standardization

- Independently audit consultant calls and interactions.
- Standardize audits to ensure consultants are evaluated against pre-defined benchmarks.

Compliance & Collaboration





- Address non-compliance through structured interventions such as PIPs, warnings, and disciplinary actions.
- Collaborate with team leads and trainers to align quality standards with training outcomes.

Reporting & Analysis

- Analyze audit results and publish reports highlighting performance gaps.
- Manage SIM scores and call record analysis.

Experience & Skills Required
Work Experience
1-4 years of experience in quality analysis or call auditing.
Technology Known

- MS Office (Excel, Word, PowerPoint)
- Outlook

Behavioral Traits Required

- Team collaboration
- Communication
- Resilience and compassion
- Empathy, patience, and adaptability

Qualifications

- Graduate or Diploma in any specialization
- No mandatory certifications required

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