Roles and Responsibility

- Lead and manage a team of IT professionals to resolve incidents efficiently.
- Develop and implement incident management processes and procedures.
- Collaborate with cross-functional teams to identify root causes of incidents.
- Analyze incident trends and provide recommendations for improvement.
- Ensure compliance with industry standards and best practices for incident management.
- Provide technical guidance and support to junior team members.

Job Requirements

- Minimum 5 years of experience in incident management or a related field.
- Strong knowledge of incident management principles and practices.
- Excellent leadership and communication skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Solid problem-solving and analytical skills.
- Experience working with international clients or teams is an advantage.
- Company name: TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED.
- Industry: BPO.

📌 Manager - Incident Task Force (ITF) - International (Mansarovar)
🏢 TP
📍 Mansarovar