Looking for a skilled ITF Manager to join our team in Bengaluru. The ideal candidate will have 5-10 years of experience and a strong background in customer experience management, offering premier omnichannel support to top global companies.

Roles and Responsibility

- Manage IT problem investigations from start to finish, facilitating root cause investigations and implementing corrective and preventative measures.
- Analyze and report IT incident trend data to identify and eliminate root causes, initiating actions to fix potential service interruptions during proactive analysis.
- Provide process improvements and efficiencies to minimize operational risk and improve overall service quality.
- Serve as a final decision/opinion maker in the area, coaching, mentoring, and training others on expertise.




- Ensure implementation of short to medium term activities within the business area or support sub-functions in line with department strategy.
- Lead a team of Specialists, sometimes with several hierarchical levels, taking full employee lifecycle responsibility.

Job Requirements

- Minimum 5 years of experience in a related field, with a maximum of 10 years.
- Strong understanding of CRM/IT Enabled Services/BPO industry trends and technologies.
- Excellent communication and leadership skills are required, with the ability to motivate and inspire teams.
- Ability to analyze complex problems and develop effective solutions.
- Strong knowledge of IT systems and processes, with experience in managing and implementing recent solutions.
- Experience in providing excellent customer service and support to clients.

📌 ITF Manager (Gurugram)
🏢 TP
📍 Gurugram