- Handle customer inquiries via phone, email, chat, and other communication channels.
- Assist customers with travel bookings, itinerary-related queries, and travel documentation requirements.
- Provide accurate information regarding flights, hotels, holiday packages, visas, travel insurance, and other travel services.
- Coordinate with airlines, hotels, travel partners, and internal departments to resolve customer requests.
- Process booking modifications, cancellations, refunds, and other travel-related requests as per company policies.
- Maintain accurate customer records and update booking details in the company''s system.
- Resolve customer concerns in a qualified and timely manner while ensuring high levels of customer satisfaction.
- Follow up with customers regarding booking confirmations, travel updates, and pending requests.
- Maintain service quality standards and achieve defined response and resolution timelines.
- Prepare daily reports and maintain proper documentation of customer interactions

📌 Customer Service Executive (Nashik)
🏢 LK Consultants
📍 Nashik