Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : O9 Solutions
Valuable to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous interaction with different teams to understand system intricacies and deliver timely solutions that maintain business continuity and enhance system performance.
Roles Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Lead efforts to streamline support processes and improve response times.
- Mentor junior team members to develop their technical and problem-solving skills.
- Coordinate with stakeholders to prioritize issues and align support activities with business goals.
Professional Technical Skills:
Must To Have Skills:
- Proficiency in O9 Solutions.
- Strong troubleshooting and analytical skills to diagnose and resolve complex software issues.
- Experience in managing and supporting enterprise-level packaged applications.
- Ability to collaborate effectively with cross-functional teams to deliver comprehensive solutions.
- Excellent communication skills to document issues and interact with technical and non-technical stakeholders.
- Familiarity with system monitoring tools and incident management processes.
- The candidate should have minimum 12 years of experience in O9 Solutions.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
Qualification 15 years full time education
📌 Application Support Engineer (Bengaluru)
🏢 Accenture
📍 Bengaluru
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.