- Oversee and manage all operational support aspects of the contact center.
- Facilitate and monitor workforce planning issues, including staffing, scheduling, and forecasting systems.
- Implement and manage contact center quality issues and support systems.
- Monitor training programs across the contact center.
- Manage multiple contact centers and ensure seamless operations.
- Coach, mentor, and train team members on areas of expertise.
Job Requirements
- Minimum 5 years of experience in workforce management or a related field.
- Strong understanding of capacity planning, forecasting, and scheduling principles.
- Experience in managing teams and leading complex projects.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced setting and adapt to changing priorities.
- Strong analytical and decision-making skills.
📌 WFM Manager (Thane)
🏢 TP
📍 Thane
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