Roles and Responsibility

- Manage and supervise a team of professionals to achieve operational excellence.
- Develop and implement process improvements to increase efficiency and productivity.
- Analyze performance metrics and provide feedback to team members for growth.
- Collaborate with other departments to ensure seamless operations and customer satisfaction.
- Identify and mitigate risks to ensure compliance with company policies.
- Train and develop new team members to enhance their skills and knowledge.

Job Requirements

- Proven experience in BPO operations and management, preferably in an international setting.
- Solid leadership and communication skills, with the ability to motivate and inspire teams.
- Excellent analytical and problem-solving skills, with attention to detail and accuracy.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong understanding of operational processes and procedures, with the ability to improve them.
- Experience with performance management tools and software, focusing on continuous improvement.

📌 Team Leader - Operations - International (Mansarovar)
🏢 TP
📍 Mansarovar