Looking for a skilled skilled to join our team as a Team Leader - Operations in Bengaluru. The ideal candidate will have 2-5 years of experience and be responsible for leading operations teams, managing customer service, and driving business growth.

Roles and Responsibility

- Lead and manage high-performing operations teams to achieve business objectives.
- Develop and implement process improvements to enhance customer satisfaction and efficiency.
- Manage customer service operations, including escalation management and performance metrics.
- Analyze data and metrics to identify trends and areas for improvement.
- Collaborate with cross-functional teams to drive business growth and expansion.
- Provide coaching and development opportunities to team members to improve their skills and performance.

Job Requirements





- Minimum 2 years of experience in a similar role, preferably in a BPO or ITES environment.
- Strong leadership and management skills, with the ability to motivate and inspire teams.
- Excellent communication and interpersonal skills, enabling strong relationships with customers and stakeholders.
- Ability to analyze data and metrics to inform business decisions and drive results.
- Strong problem-solving and critical thinking skills, with the ability to handle complex issues and challenges.
- Experience with CRM software and tools, focusing on delivering exceptional customer experiences.

📌 Team Leader - Operations (Malad)
🏢 TP
📍 Malad