The client is looking for a ServiceNow CSDM / CMDB Specialist (Hybrid Admin Functional Lead). This is not a pure developer role and not a basic CMDB admin role, but a hybrid role combining strong CSDM functional expertise with hands-on ServiceNow / CMDB knowledge.
Engagement Details
Initiative: Full CSDM implementation (CSDM 5)
Key Responsibilities
1. CSDM Implementation & Planning
Plan and execute end-to-end CSDM implementation using the CSDM 5 framework
Assess current CMDB and partially implemented CSDM artifacts and redesign to align with standard CSDM model
Work closely with the client to drive framework adoption through the year
2. CMDB & Application Services Expertise
Strong understanding of Business Applications, Application Services, and CMDB relationships
Guide migration from heavily customized Business Applications to standardized Application Service modeling
Identify out-of-the-box (OOB) fields vs. existing custom fields and advise which can be retired
Design and validate correct service and relationship hierarchy
3. Tool-Level / Backend Knowledge (Non-Developer)
Deep familiarity with ServiceNow CMDB tables, forms, configurations, and OOB capabilities
Ability to explain available fields, data structures, and relationships within the platform
Translate functional CSDM requirements into clear build instructions for developers
Partner with developers for actual configuration/builds (not expected to code extensively)
4. Operational Ownership
Act as the primary CSDM point of contact for the client
Support day-to-day design decisions and ongoing refinement
Provide continuity and backup knowledge beyond implementation
Required Skill Set / Experience
Prior hands-on CSDM implementation experience (at least one implementation preferred)
Experience with CSDM 4 acceptable; CSDM 5 experience strongly preferred
Robust CMDB fundamentals: data modeling, relationships, service mapping concepts
Ability to operate as a functional technical bridge between the business and developers
Not limited to CMDB operational tickets or MID server support
Not a part-time or shared resource
Key Differentiator vs Existing CMDB Admin Roles
While existing CMDB resources are handling operations and platform maintenance, this role requires CSDM design authority, framework-level decision making, and strategic modeling expertise.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.