- Managing day-to-day insurance operations, including policy issuance, endorsements, renewals, and claims processing.
- Leading and mentoring operations teams to achieve productivity and quality targets.
- Monitoring service level agreements (SLAs), turnaround times (TAT), and operational KPIs.
- Ensuring compliance with regulatory requirements and internal policies.
- Driving process improvements using Lean, Six Sigma, automation, or digital initiatives.
- Preparing and analyzing MIS reports and operational dashboards for management.
- Coordinating with underwriting, claims, finance, IT, sales, and customer service teams.
- Handling escalated customer issues and improving customer experience.
- Managing audits, risk controls, and quality assurance activities.

Typical qualifications

- Bachelor's degree (MBA is often preferred).




- 14+ years of experience in insurance operations, depending on the seniority of the role.
- Solid leadership, analytical, stakeholder management, and communication skills.
- Good knowledge of insurance products, regulatory compliance, and reporting tools such as Excel, Power BI, or similar analytics platforms.

Stakeholder Management

- Build effective relationships with internal and external stakeholders.
- Communicate underwriting updates, risks, and performance insights to management.
- Support business growth initiatives while balancing risk management objectives.

Preferred Attributes

- Result-oriented and customer-focused mindset.
- Strong coaching and mentoring capabilities.

📌 Manager - Operations (US - Property & Causality Insurance ) (Bengaluru)
🏢 RG Insurance Processing Services
📍 Bengaluru