GREETINGS FROM,

THE JOB FACTORY!!!

HIRING FOR SENIOR ANALYST (CSR) SAL UPTO 6.5 LPA

JOB TYPE-FULL TYPE

LOCATION -BANGALORE

5 DAYS WORKING 2 DAYS OFF

1 WAY CAB PROVIDED BASED ON SHIFTS

IMMEDIATE JOINERS ONLY

SAL --40% HIKE BASED ON LAST CTC

FOR MORE DEATILS CALL

HR PAVITHRA T ---95388 78908

EMAIL ID [email protected]

A Senior Customer Service Representative is an experienced customer support skilled who handles complex customer inquiries, resolves escalated issues, mentors junior team members, and helps ensure a high standard of customer satisfaction.

Typical responsibilities include:

- Handling escalated customer complaints and resolving complex issues.
- Responding to customer inquiries via phone, email, chat, or in person.
- Providing product or service information and troubleshooting problems.
- Mentoring and training new customer service representatives.




- Monitoring service quality and ensuring compliance with company policies.
- Collaborating with other departments to resolve customer concerns.
- Maintaining accurate customer records in CRM systems.
- Identifying opportunities to improve customer experience and internal processes.

Key

skills:

- Excellent verbal and written communication
- Strong problem-solving and conflict-resolution abilities
- Leadership and coaching skills
- Customer relationship management (CRM) software proficiency
- Time management and multitasking
- Empathy and patience
- Decision-making and attention to detail

FOR MORE DEATILS CALL

HR PAVITHRA T ---95388 78908

EMAIL ID [email protected]

THE JOB FACTORY!!!

📌 Hiring For Senior Analyst (CSR )SAL UPTO 6.5LPA (Bengaluru)
🏢 The Job Factory
📍 Bengaluru