Job description:

Role Overview

The Operations Lead Books & Journals will be responsible for managing end-to-end publishing operations, ensuring timely delivery, quality compliance, and operational efficiency across book and journal workflows. This role requires strong leadership, client engagement, and process excellence to drive business outcomes.

Key Responsibilities

1. Operations Management

- Oversee end-to-end workflow for books and journal projects (manuscript to final delivery).
- Ensure adherence to production schedules, quality benchmarks, and SLAs.
- Monitor operational performance and resolve bottlenecks proactively.
- Drive continuous improvement in productivity and turnaround time.

2. Team Leadership

- Lead, mentor, and manage cross-functional teams (editors, proofreaders, project managers, vendors).
- Plan resource allocation and workforce optimization.
- Conduct performance reviews, coaching, and capability development initiatives.

3. Client s Stakeholder Management

- Serve as the primary point of contact for global publishers/clients.
- Manage client expectations, escalations, and feedback loops.
- Build solid relationships to ensure long-term engagement and satisfaction.

4. Quality Assurance

- Ensure adherence to publishing standards (APA, MLA, Chicago, etc.).
- Drive quality control processes and periodic audits.
- Maintain consistency and accuracy across deliverables.

5.



Process Improvement s Digital Transformation

- Identify and implement workflow optimization opportunities.
- Leverage automation, AI tools, and digital publishing technologies.
- Drive adoption of XML-first workflows and content management systems.

6. Financial s Performance Management

- Monitor KPIs such as productivity, cost, quality, and delivery timelines.
- Manage budgets, forecasting, and cost efficiencies.
- Ensure account-level profitability and margin improvement.

Key Skills s Competencies

- Strong expertise in books and journals publishing workflows
- Proven leadership in operations and delivery management
- Hands-on experience with XML, HTML, ePub, and digital publishing tools
- Excellent people management and stakeholder management skills
- Strong analytical thinking and problem-solving ability
- Knowledge of Lean / Six Sigma / process excellence frameworks (preferred)

Qualifications s Experience

- Bachelors or Masters degree in Publishing, English, Management, or related field.
- 12+ years of experience in publishing operations.
- Minimum 5+ years in a leadership/people management role.

Why Join MPS Limited

- Work with leading global publishing clients.
- Exposure to advanced publishing technologies and innovation.
- Collaborative and growth-focused work culture.

Interested candidates please share your updated CV on [email protected]

📌 Operation Lead (DGM/GM) (Dehradun)
🏢 Macmillan Publishers India
📍 Dehradun