As a Manager Client Solutions, you will play a pivotal role in ensuring seamless operations and exceptional client experiences by monitoring and providing feedback on day-to-day performance of team members facilitating the transfer of assets (Inward & Outward), address inquiries, resolve issues, and provide timely and effective solutions. Responsible for meeting service level expectations.

RESPONSIBILITIES & ESSENTIAL FUNCTIONS:

- Ensuring daily parameters and internal benchmark parameters are met consistently.

- Responsible for seamless execution of all the levels of Controls implemented.

- Develop process improvements for increased efficiency and cost effectiveness.

- Development and maintenance of Standard Operating Procedure (SOP) and other documentation to

- ensure smooth flow of work.

- Procedure Review to verify if the existing procedures are up to date for the current requirement.

- Identifying knowledge gap within the team and execution of refresher training

- Robust customer service and interpersonal skills

- Contributes to the development and reporting of KPI's and trends.

- Ensuring daily parameters and internal benchmark parameters are met consistently.

- Procedure Review to verify if the existing procedures are up to date for the current requirement.

- Identifying knowledge gap within the team and execution of refresher training





- Completing assigned responsibilities within timelines

- Must interact with the business partners and key stakeholders in meeting operational challenges and

- scheduled production activities.

- Conducting Risk Review and ensuring robust controls are in place.

- Facilitate problem solving and collaboration with team.

- Excellent organizational skills with ability to identify and prioritize Service Requests based on inflow time.

- Conduct process trainings and initiate SOP changes

QUALIFICATIONS:

Bachelor’s degree in any stream
9+ years of experience in Banking/Financial Services/Operations.
Should be flexible to work in shifts and go extra mile per team requirements.
Good command in English, both written & verbal
Good coordination and time management skills
Ability to work independently.
Attention to detail is a must.
Strong control mindset with an aptitude to identify & assess operational risk issues.
Should be a self-starter, carry a proactive & positive approach.
Be able to induce positive partnership.
Able to grasp/learn new concepts, policies, and procedures quickly.
Critical thinking, problem solving and collaboration with team.
Stakeholder Management skills and interact with Senior Management / Leadership personnel with
confidence and determination

📌 Client Service Manager (Bengaluru)
🏢 Empower
📍 Bengaluru