Shifts: Us Shift- After 4.30 PM IST – Rotational week off will be offered

Eligibility to apply :

Graduation must - Bachelor’s degree in CS, ECE.

Roles & Responsibilities:

Provide Level 2 support for Windows desktops and laptops (hardware & software).

Configure, troubleshoot, and support Microsoft Outlook, Exchange/IMAP email accounts,

and mobile email setup

Use critical thinking and logical probing techniques to identify root causes of issue

Provide remote support to end-users with varying levels of technical proficiency.

Guide users with patience and empathy, especially those who are not tech-savvy.

Document troubleshooting steps and resolutions in the ticketing system

Collaborate with other IT team members for systemic issue resolution

Ensure adherence to IT policies,



processes, and security standards

Required Skill Set:

Minimum 1 Year experience in IT desktop support or Level 2 technical support role.

Strong knowledge of Windows 10/11, MS Office, and common desktop applications.

Experience in email client configuration and email protocol handling.

Proficient in network printer setup, print server management, and troubleshooting.

Excellent interpersonal and communication skills, especially with non-technical users.

Ability to multitask and manage time efficiently in a fast-paced workplace

📌 Tech Support Executive – (Coimbatore)
🏢 KG Invicta Services
📍 Coimbatore