Role & responsibilities

Job Description :

a) Operations Management:

1)Manage daily functioning of the Aadhaar Seva Kendras under their jurisdiction.

2) Ensure smooth conduct of Aadhaar enrolment, update, and other services in the Centres. 3)Monitor day to day activities, staff attendance, performance, and scheduling.

4) Conduct Aadhaar camps as per directions of RO

b) Compliance & Quality Control:

1) Ensure compliance with UIDAIs Standard Operating Procedures (SOPs).

2)Conduct regular quality checks to prevent errors and fraudulent enrolments/updates.

3)Handle biometric exceptions and supervise rejections/ resubmissions.

4)Conduct Internal audit every month as per checklist provided by UIDAI

c) Staff Supervision:

1)Manage operators and supervisors at the center.

2) Ensure operators are certified by UIDAI and maintain their certification status.

3) Conduct training/refresher sessions as needed.

4)Customer Service & Grievance Handling.

5) Ensure prompt and courteous customer service.

6)Resolve walk-in grievances or escalate complex issues to UIDAI officials.

7) Assist ROs in conduct of field audits

d) Reporting & documentation:

1)Maintain daily/weekly MIS reports on enrolments, updates, rejections, and system log.

2)



Maintain audit reports as per checklist provided by UIDAI

3) Submit reports to UIDAI as per prescribed timelines.

e) Technical & System Oversight:

1) Oversee the working condition of devices like Aadhaar enrolment kits, and internet connectivity. 2) Oversee Aadhaar centre operated by State/Central registrars.

3) Coordinate with UIDAI’s IT support team in case of technical issues.

4) Ensuring of uptime of services and amenities as per ASK contract.

5) Coordination with UIDAI Head Office and concerned RO.

6) Any other task assigned by UIDA

Preferred candidate profile

Educational Qualification:

1)Graduate in any discipline Retired Officers,

2)Junior Commissioned Officers, or equivalent from Indian Army/ Indian Airforce/ Indian Navy/ Central Armed Police Forces (CAPF)/ Law Enforcement Agencies equivalent to Level 6 or above

3)Maximum age: 58 years as on date of application

Eligibility Criteria

1)Must have experience in team leadership

2)Must have proficiency in MS Office

3)Must have positive communication, and problem-solving skills

4)Desirable: familiarity with biometric systems and UIDAI ecosystem

5)Desirable: fluency in regional language

📌 Center Manager (Kheda)
🏢 National Institute for Smart Government (NISG)
📍 Kheda