Role & responsibilities

In the FMCG sector, an IT Manager aligns technology with high-volume supply chains and fast-paced consumer demands. Core duties include maintaining high-availability ERP and production systems, overseeing Sales Force Automation (SFA) to support field operations, securing data, managing vendor relationships, and driving digital transformation to optimize distribution efficiency. Here is a detailed breakdown of the specific roles and responsibilities:

1. Supply Chain & Operations Tech Management

- ERP & Production Systems: Ensuring uninterrupted uptime for enterprise platforms (like SAP or Oracle) to govern inventory, procurement, and manufacturing.
- Warehouse & Logistics: Supporting warehouse management systems (WMS) and automated fulfillment to prevent supply chain bottlenecks.
- IoT & Automation: Managing connected devices on the factory floor (like automated packaging lines) and tracking assets in real-time.

2. Sales & Distribution Enablement

- Sales Force Automation (SFA): Managing and deploying mobile applications and CRM systems that field sales teams use for order taking, route optimization, and tracking retail execution.
- Distributor Management Systems (DMS): Bridging the gap between the company and retail distributors to ensure accurate stock level tracking and order fulfillment.

3. Data Analytics & Business Intelligence

- Consumer Insights: Utilizing BI toolsets and data pipelines to translate vast amounts of point-of-sale (POS) data into actionable commercial and marketing decisions.
- Demand Forecasting:



Implementing machine learning or algorithmic models to predict consumer buying patterns and optimize manufacturing schedules.

4. IT Infrastructure & Security

- Cybersecurity: Protecting the company's intellectual property, proprietary recipes/formulas, and sensitive consumer data against breaches.
- Disaster Recovery (DR): Developing and executing backup strategies to prevent severe downtime across manufacturing plants and distribution networks.
- Network & Cloud: Optimizing hybrid or cloud-based networks across multiple regional offices, plants, and warehouses.

5. Vendor & Service Management

- Contract Negotiation: Negotiating licensing and service level agreements (SLAs) with 3rd-party software providers, hardware vendors, and managed service providers.
- Helpdesk Operations: Overseeing tier 1 and tier 2 technical support for internal employees to maintain overall workforce productivity.

Explore authoritative insights into these duties via LinkedIn Talent Solutions, or evaluate specific industry job expectations directly on Built In.

Preferred candidate profile

An IT Manager in the FMCG sector bridges technology with supply chain, sales, and manufacturing. Preferred candidates typically possess 815 years of experience in enterprise digital transformation, with core competencies in SAP/ERP implementations,



Sales Force Automation (SFA), and cybersecurity, tailored for the rapid-paced consumer goods industry.

Core Requirements

- Domain Experience: 8 to 15 years in IT, with at least 4–6 years directly managing IT operations within FMCG, retail, or manufacturing environments.
- Education: B.Tech/B.E. in Computer Science or Information Technology; an MBA is strongly preferred for strategic business alignment.

Key Technical Competencies

- ERP & Modules: Deep hands-on experience with ERP deployments (e.g., SAP S/4HANA, Oracle) integrating core business functions like procurement, manufacturing, and finance.
- Sales & Distribution Systems: Expertise in modern Sales Force Automation (SFA), Distributor Management Systems (DMS), and Quick-Commerce/E-commerce integrations.
- Data & Analytics: Proficiency in utilizing BI tools (e.g., PowerBI, Tableau), AI/ML, and cloud infrastructures (AWS, Azure) to drive data-driven decision-making.
- IT Infrastructure & Security: Strong background in establishing cybersecurity frameworks, cloud migrations, and network management.

Soft Skills & Leadership

- Stakeholder Management: The ability to align IT strategies with business goals and manage relationships across diverse departments (Supply Chain, R&D;, Sales, Finance).
- Vendor & Budget Management: Proven track record of negotiating with IT vendors, optimizing costs, and managing IT Capex/Opex budgets.
- Project Management: Capability to drive multiple digital transformation projects end-to-end with a heavy focus on user adoption and change management

📌 It Manager (Bengaluru)
🏢 Swastiks Masalas Pickles & Food Products Pvt.
📍 Bengaluru