Experience: 3+ Years
Location: Open / PAN India
Education: Any Graduation (15 years full time education)

Job Summary

We are looking for a Full Stack Cloud Contact Center Engineer to design, build, and manage scalable cloud-based contact center and unified communication solutions. The role involves working across multi-cloud and multi-vendor environments, leveraging automation, SRE practices, and AI-driven observability tools to deliver high-performance and resilient systems.

Key Responsibilities

- Design, build, and manage cloud contact center platforms (e.g., Amazon Connect, Genesys Cloud CX, NICE CXone, Cisco Webex, Five9)
- Develop and maintain highly scalable and available infrastructure for Contact Center and UC systems
- Monitor, troubleshoot, and optimize systems using AI-driven observability tools
- Implement Infrastructure as Code (IaC) and automate deployments (low/zero-touch provisioning)
- Apply Site Reliability Engineering (SRE) principles for system reliability and performance
- Integrate contact center platforms with full-stack applications and enterprise systems
- Collaborate with cross-functional teams for seamless delivery
- Ensure compliance with security, networking, and contact center best practices
- Continuously evaluate and implement new tools/technologies
- Provide technical guidance to stakeholders and team members

Required Skills





- Strong experience in Cloud Contact Center Unified Communications (UC)
- Hands-on expertise in Amazon Connect, Genesys Cloud CX, NICE CXone, Cisco Webex, or Five9
- Knowledge of adjunct systems (Recording, WFM, Dialers, CRM, SBC)
- Experience with Node.js, TypeScript, or Python
- Strong understanding of SRE framework
- Experience with Infrastructure as Code (Terraform, CloudFormation, etc.)
- Automation/scripting using Python, Ansible
- Experience with observability tools (CloudWatch, Dynatrace, Splunk, ServiceNow)
- Good understanding of networking security fundamentals
- Strong troubleshooting and analytical skills

Preferred Certifications

- AWS Certified Solutions Architect
- Cisco CCNA / DevNet (Webex)
- Genesys Cloud CX Certification
- NICE Certifications (NCIE / NCDP)
- Azure Developer Associate
- Terraform Associate
- SRE Foundation (SREF)
- Node.js / Python Certifications

Additional Requirement

- Candidate must be AI-ready, with exposure to AI-driven monitoring, automation, or analytics tools.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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