Job Summary:

We are seeking a Product Support Operations Representative (PSOR) to join our India team based in Bangalore.

In this role, you will work closely with Cat dealers across India to deliver Differentiated Dealer Capabilities, drive process improvement, lead strategic project and execute Product Support (Parts and Service) Operations related strategies to solve our customers toughest challenges.

What You Will Do:

- Lead and deliver Differentiated Dealer Capabilities (both fundamental and industry-specific) to strengthen dealer performance in India.
- Drive key initiatives and workstreams, including Services Commitment implementation, ensuring effective delivery of critical enablers.
- Identify, prioritize, and implement service operations improvements to enhance efficiency, quality, and customer satisfaction.
- Collaborate closely with dealers, customers, and internal Caterpillar teams to analyze challenges and develop practical, value-driven solutions.
- Support dealer business planning and performance improvement, including recommendations on facilities, tooling, and systems to improve operational effectiveness.
- Act as a trusted advisor to dealers by strengthening organizational and workforce capabilities, including identifying skill gaps and supporting development plans, such as enhancing technician capability and capacity.
- Contribute to initiatives that improve dealer effectiveness, safety standards, process efficiency, segment growth, and warranty performance.
- Support the launch and adoption of recent products, parts, and service solutions, including customer service agreements (CVA).
- Stay informed of industry trends, digital technologies, and market developments, and apply relevant insights to enhance dealer and customer outcomes.

What You Have:

- Customer Service Orientation - Demonstrates a strong customer-first mindset, with a commitment to delivering high-quality service and building long-term, trust-based relationships with dealers and customers.




- Problem Solving, Judgment Change Enablement - Ability to identify issues, think critically, make sound decisions, and contribute to practical solutions in a changing environment.
- Analytical Business Thinking - Ability to analyze data and operational information to identify trends, generate insights, and support effective decision-making and continuous improvement initiatives.
- Communication, Collaboration Consulting Skills - Communicates clearly and effectively across different audiences. Builds strong relationships based on trust, works collaboratively across teams, and provides thoughtful recommendations as a trusted advisor to stakeholders.
- Project Work Coordination Skills - Demonstrated ability to plan, manage, and execute projects or initiatives while coordinating with multiple stakeholders to achieve timely and effective outcomes.
- Mobility Flexibility - Willingness to travel up to 50% as required by the role.

Skills related to field operations, product support or engineering, or working with dealers are a plus, but not required.

Top Candidates will have:

- High intellectual curiosity to learn, engage with people and build strong relationships
- English language capability at business level

This position requires working onsite five days a week.

What You Will Get:

Final Details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application please use the candidate log-in on our career website as it will reflect any updates to your status.

If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you!

Visa Sponsorship is not available for this position.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Product Support Operations Representative (Bengaluru)
🏢 Caterpillar
📍 Bengaluru