Hi,

Warm Greetings!

We are looking for an experienced Senior Customer Advocate with strong expertise in Customer Quality and Medium Voltage (MV) Switchgear. This Chance for a MNC Organization based at Vadodara, Gujarat Location.

Key Responsibilities:

- Required 5+ Years of experiences.
- Handle customer complaints and ensure timely issue resolution.
- Drive Customer Experience and Customer Centricity initiatives.
- Perform Root Cause Analysis (RCA) and implement CAPA.
- Work closely with Quality, Manufacturing, Engineering, Service, and Supply Chain teams.
- Drive Continuous Improvement projects based on Voice of Customer (VOC).
- Manage customer escalations and ensure effective complaint closure.
- Support Quality Improvement activities using FMEA/PFMEA and other quality tools.

Required Skills:

- Customer Quality / Customer Experience
- Customer Complaint Handling & Resolution




- Voice of Customer (VOC)
- Root Cause Analysis (RCA)
- CAPA, 8D
- FMEA / PFMEA
- Stakeholder Management
- Cross-Functional Coordination
- Medium Voltage (MV) Switchgear
- Circuit Breakers / RMU / GIS / AIS
- Technical Support / Product Quality
- Continuous Improvement
- Microsoft Office

Preferred Industry:

Electrical Equipment, MV Switchgear, Power Distribution, Industrial Automation, Manufacturing

Candidates with experience in Customer Quality, Technical Support, Product Quality, or Customer Experience within the MV Switchgear/Electrical Manufacturing industry are preferred.

If you are interested, please share your cv to [email protected]

Thanks & Regards,

Gowsalya

📌 Sr. Customer Advocate(Customer Quality - MV Switchgear)/ Vadodara Loc
🏢 BVR People Consulting
📍 Vadodara