Job Title : Service Delivery Manager- CloudOps Operations

Experience: 10 + years

Location: Bangalore

Managed CloudOps service • 24x7

Owns end-to-end delivery of the 24x7 CloudOps managed service - SLAs, governance and the client relationship - across cloud and hybrid on-prem estates.

Key responsibilities

- Own service delivery against agreed SLAs; run governance, reporting and continuous improvement.
- Act as the single point of accountability to the client and manage escalations.
- Oversee 24x7 operations, shift coverage and on-call rotations.
- Ensure ITIL processes - incident, problem and change - are followed and audited.
- Drive total case ownership - the team owns every case through to resolution and closure.
- Govern SOP development, review issue and problem patterns, and sponsor and prioritise automation.
- Lead the team leads and engineers; manage capacity, transition and onboarding.
- Own service security, compliance,



capacity and cost optimization governance across managed environments.
- Oversee backup, disaster recovery and business continuity readiness.
- Drive observability, service reliability and automation initiatives.

Skills & experience

- 10+ years in IT operations / managed services, including 3+ years in a delivery leadership role.
- Excellent written and verbal communication and stakeholder management.
- Understanding of cloud security, FinOps and SRE/Observability practices.
- Robust ITIL grounding; provide guidance and expertise on cloud (AWS and/or Azure), hybrid on-prem and databases.
- Proven experience running 24x7 operations to SLA.
- Commercial, reporting and governance acumen.

Certifications

- ITIL 4
- PMP or PRINCE2.

📌 Service Delivery Manager- CloudOps Operations (Bengaluru)
🏢 Nous Infosystems
📍 Bengaluru