Roles and Responsibilities :

- Lead the transformation of contact center operations to achieve operational excellence, resulting in improved customer satisfaction and reduced costs.
- Develop and implement process improvements, leveraging black belt expertise to drive efficiency gains and optimize performance metrics.
- Collaborate with cross-functional teams to design and deliver innovative solutions that meet business objectives, ensuring seamless integration with existing systems.
- Provide strategic guidance on contact center strategy, aligning it with overall business goals and objectives.

Job Requirements :

- 19-27 years of experience in a similar role within IT Services & Consulting industry.
- Black belt certification in Six Sigma or equivalent methodology (e.g., Lean).
- Proven track record of successfully leading large-scale transformations using Agile principles and practices.
- Solid understanding of contact centers' operations, including technology platforms, processes, and best practices.

📌 Head or VP (Bengaluru)
🏢 Standard Chartered
📍 Bengaluru