Job Description

We are hiring Customer Service Advisors for a US E-Commerce Customer Support process.

Responsibilities:

- Handle 40-50 inbound customer calls daily.
- Assist customers with:
- Order cancellations
- Refunds
- Returns
- Missing or delayed orders
- Payment-related queries

- Provide excellent customer service with empathy and professionalism.
- Update customer details in the CRM system.
- Meet quality and productivity targets.

Eligibility

- Minimum 1 year of experience in an International Voice Process.
- Experience in Retail, or Airline Customer Service is preferred.
- Excellent English communication skills.
- Good customer handling and problem-solving skills.
- No employment gaps.
- Candidates should be within transport boundaries or willing to relocate.
- Immediate joiners or candidates serving notice are preferred.

Training

- 5 Days Process Training
- 5 Days Live Call (Nesting)
- Minimum 85% score required to qualify.

Key Skills Required





- Fluent English communication (C1/C2 level)
- Customer handling and empathy
- Problem-solving ability
- Ability to work in a high-volume call environment
- Basic computer and CRM handling skills
- Basic Understanding of Quality Parameters.

Preferred Candidate Profile

- Experience only in international voice processes.
- Ability to manage high call volumes while maintaining service quality.
- Strong adaptability and willingness to work in a dynamic and fast-paced retail support

environment.

Why Join Us?

- Great career growth opportunities.
- Professional work environment.
- Comprehensive training and support.
- Chance to work with a leading US e-commerce process.

Contact Person HR Bhagyashree-(phone hidden)

[email protected]

📌 Customer Support Associate (Jaipur)
🏢 Transcom
📍 Jaipur