Job Description:

Customer Service Officers to address requests and complaints received from customers for Retail Asset products such as Home Loans, LAP, Personal Loans and Business Loans.

Key Responsibilities:

- Handle customer service requests and complaints.
- Ensure closure of all requests/complaints within TAT.
- Deliver quality resolution to customers.
- Take ownership of customer issues and drive end-to-end resolution.
- Coordinate with internal stakeholders for timely closures.
- Achieve KRAs and maintain customer satisfaction.
- Focus on customer experience and cross-selling opportunities.
- Identify cross-selling opportunities and support business objectives while servicing customers.

Candidate Profile:

- 13 years of experience in Customer Service, Banking Operations or Customer Support.
- Valuable communication and stakeholder management skills.
- Team player with strong customer focus.
- Proficient in MS Word, Excel and PowerPoint.
- Experience in complaint handling and service request management preferred.

📌 Team Member - Customer Service (Raipur)
🏢 Kotak Mahindra Bank
📍 Raipur