- Lead the delivery excellence team to ensure compliance with ISO standards, QMS, and CAPA processes.
- Develop and implement effective quality management systems (QMS) to improve process efficiency and customer satisfaction.
- Conduct regular audits and assessments to identify areas for improvement and drive corrective actions through IMS.
- Collaborate with cross-functional teams to resolve issues related to quality, operations, and service delivery.
Job Requirements :
- 5-15 years of experience in BPO/Call Centre industry with expertise in ISO documentation, ISO audit, ISO implementation, QMS implementation, and Quality Management.
- Solid understanding of IMS (Integrated Management System) principles and practices.
- Proven track record of implementing successful CAPA programs to address non-conformities identified during audits or internal reviews.