Role: Staff NOC Analyst

Location: Bangalore (24/7 Shift Environment)

Role Summary

We are looking for a Cloud Operations & Staff NOC Analyst who will act as the first line of operational defense for enterprise infrastructure, cloud platforms, and applications. This role requires strong real-time monitoring, incident response, and troubleshooting capabilities, along with a proactive mindset toward improving operational processes and reducing alert noise.

Key Responsibilities

Monitoring & Incident Management

- Monitor infrastructure, applications, and cloud platforms using tools such as New Relic, Datadog, Prometheus, Grafana, AWS CloudWatch, or GCP Monitoring
- Perform real-time alert triage, validation, and troubleshooting to restore services quickly
- Act as the first responder for incidents, ensuring minimal downtime and impact
- Identify false positives and reduce alert noise through analysis and tuning

Incident Handling & Escalation

- Own and manage high-priority incidents (P1/P2), including:
- Driving incident bridges
- Coordinating with cross-functional teams (SRE, CloudOps, Network, Security)
- Tracking progress until resolution
- Escalate complex issues with clear documentation and impact analysis

Operations & Process Execution

- Execute runbooks and SOPs for standard incidents and operational tasks
- Contribute to creating and improving runbooks based on recurring issues
- Perform routine health checks on servers, networks, and failover systems

Maintenance & Reliability

- Monitor systems during maintenance windows and validate post-change stability
- Ensure redundancy mechanisms (failover, load balancers) are functioning
- Monitor backups, batch jobs, and scheduled processes,



resolving failures proactively

Documentation & Reporting

- Maintain accurate incident records in ticketing systems (Jira/ServiceNow)
- Contribute to daily/weekly operational health and performance reports
- Support RCA documentation and post-incident reviews

Security Awareness

- Identify potential security-related anomalies and escalate to SOC/security teams

Required Skills

Experience with monitoring & alerting tools:

- New Relic
- Datadog
- Prometheus
- Grafana
- AWS CloudWatch
- GCP Monitoring
- PagerDuty or similar alerting systems
- Basic knowledge of cloud environments and application availability & performance
- Familiarity with firewalls and security principles

Valuable understanding of On Prem, Cloud Infra, VMs, EC2 Instances & EKS Clusters

- Basic understanding of networking fundamentals & protocols

Operational Skills

- Strong troubleshooting and analytical thinking
- Experience in incident management and escalation workflows
- Ability to work in a high-pressure, 24/7 operations environment
- Good documentation and communication skills

Experience & Qualifications

- 6+ years in NOC / Infrastructure Monitoring / Cloud Operations / SOC
- Bachelor s degree in IT / Computer Science or related field
- Experience working in enterprise or SaaS environments preferred

Good-to-Have Certifications

- AWS Certified Cloud Practitioner
- Google Associate Cloud Engineer
- CompTIA Cloud+
- ITIL V4 or V5
- CCNA

#LI-DS9

#LI-Bengaluru

#LI-Hybrid

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Staff NOC Analyst (Bengaluru)
🏢 SonicWall
📍 Bengaluru