Job Title: Senior Programme Operations Project Manager / Operations Excellence Manager

Job Type :6 Month Contract

Location: Kochi, Kerala (Candidates based in Kerala or genuinely committed to relocating to Kochi)

Experience: 7-9+ Years

Education: MBA, MSc, or equivalent postgraduate qualification in Business, Finance, Operations, or a related discipline (Preferred)

Role Overview

We are seeking an experienced Senior Programme Operations Manager to lead complex operational programmes, ensuring strong financial governance, operational excellence, and client satisfaction. The ideal candidate will have a proven background in professional services, consulting, government contracting, or financial services environments where governance, compliance, financial management, and executive stakeholder engagement are core responsibilities.

This role requires an individual who can independently manage programme operations, drive financial performance, oversee governance frameworks, and build trusted relationships with senior external clients.

Key Responsibilities

Programme & Operational Management

- Lead multiple concurrent operational workstreams while ensuring timely delivery against programme objectives.
- Develop and maintain programme governance frameworks, operational controls, and performance reporting.
- Identify operational risks, manage mitigation plans, and ensure issues are escalated appropriately.
- Drive continuous process improvements to enhance operational efficiency and service delivery.

Financial Management

- Own programme financial performance, including budgeting, forecasting, burn rate analysis, invoice management, and financial reporting.




- Monitor programme profitability and financial health while ensuring compliance with financial controls.
- Produce accurate financial reports and provide insights to senior leadership for informed decision-making.

Governance & Reporting

- Prepare executive-level reporting packs covering programme performance, financial metrics, risks, issues, and KPIs.
- Establish governance structures that support compliance, accountability, and operational excellence.
- Track programme performance through dashboards and reporting frameworks.

Client Relationship Management

- Build and maintain strong relationships with senior external clients.
- Lead client meetings, manage expectations, and handle escalations independently.
- Ensure a high level of client satisfaction through proactive communication and effective issue resolution.

Leadership

- Lead, coach, and develop programme teams.
- Set clear objectives, monitor performance, and provide ongoing feedback.
- Foster accountability and ensure successful delivery of programme outcomes.

Required Experience

Candidates should have experience within one or more of the following environments:

- Qualified Services
- Big 4 Consulting Firms
- Federal or Government Contracting Operations




- Financial Services Operations

Candidates from telecom delivery, call centre operations, or sales project management backgrounds will only be considered if they can clearly demonstrate the required competencies.

Essential Competencies:

Financial Management

- Budget ownership
- Forecasting and financial planning
- Burn rate analysis
- Invoice management
- Financial reporting and commercial awareness

Operational Governance

- Programme governance frameworks
- KPI dashboards and reporting
- Risk and issue management
- Executive reporting
- Programme controls and compliance

Decision Making

- Demonstrated ability to make independent operational decisions.
- Experience recovering from challenging decisions through effective problem-solving and accountability.

Client Management

- Proven experience managing senior external client relationships.
- Strong background handling escalations and difficult conversations independently.
- Experience working with North American or international clients is highly desirable.

Leadership

- Team leadership with responsibility for performance management, coaching, and objective setting.
- Track record of delivering measurable business outcomes through effective leadership.

Qualifications

- 79+ years of progressive experience in programme management, operations management, consulting, or financial operations.
- MBA, MSc, or equivalent postgraduate qualification preferred.
- Strong analytical, financial, and stakeholder management skills.
- Excellent written and verbal communication skills.

📌 Senior Programme Operations Project Manager (Kochi)
🏢 Linnk Outsource Solutions
📍 Kochi