There are 2 openings for Mumbai and Gurgaon Locations.

PRIMARY DUTIES RESPONSIBILITIES

Account Development and Growth

- Act as the single point of contact for assigned key accounts within a country/cluster.
- Build and maintain solid relationships at all levels of the customer s organization.
- Conduct regular business reviews (monthly, quarterly, annual) with customers to review KPIs, performance trends, and improvement actions.
- Proactively identify and resolve service issues and escalations, ensuring high levels of customer satisfaction.
- Ensure all contractual obligations and SLAs are met or exceeded

Key Account Excellence

- Pro-actively manage and develop for allocated portfolio of customers.
- Serve as the primary point of contact for communication with the assigned clients.
- Conduct regular business reviews with clients (Monthly, quarterly, annual) to ensure agreed KPIs are met.
- Lead and engage stakeholders in face-to-face customer meetings such as new product instruction, KPI meetings, etc.
- Proactively manage client escalations, resolve service issues, and maintain high levels of client satisfaction.




- Cooperate with the overall account owner (Global or Regional Leads) as required.

Strategic Growth

- Develop/implement account strategies to grow share of wallet and profitability.
- Identify and pursue new opportunities within the customer s business, including cross-selling, new tradelanes or solutions
- Collaborate with global and regional sales teams to align customer strategies with overall commercial goals.
- Participate in rate negotiations, contract renewals, and local deal governance ensuring compliance with company standards.

Operational Performance Governance

- Support onboarding of new business and ensure proper implementation

You must be entitled to work in India and be prepared to undertake pre-employment checks including a criminal history check and medical.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Local Key Account Manager (Bhiwandi)
🏢 Toll Group
📍 Bhiwandi